Ordering platform Instructions
Complete guide to using the Lunchbox platform
1. Login/Register
Navigate to your school's Lunchbox portal:
Bookmark this URL for easy access to your school's ordering system.
Select your preferred language (Greek/English) using the language switcher in the top-right corner.
You can sign in using:
- Email & Password: Enter your registered email and password
- Google Account: Click "Sign in with Google" for quick access
If you don't have an account, click on either Sign in with Google or Sign in with Email and follow the instructions.
2. Fill Account Details for Parent and Student(s)
After logging in, you'll be redirected to the Profile section if your account details are incomplete.
Personal Information Required:
- First Name: Your given name
- Last Name: Your family name
- Email: Your email address (auto-filled from registration)
- Mobile: Your phone number
- Role: Select "Parent" or "Personnel"
If you selected "Parent" as your role, you must add at least one student:
Student Details Required:
- Student First Name
- Student Last Name
- Classroom: Select from dropdown
- Allergies: Specify any food allergies
You can add multiple students by clicking "Add Student" for each child.
All fields must be completed before you can proceed to place orders. The system will automatically redirect you to complete your profile if any information is missing.
3. Top Up Your Account
Your current balance is displayed at the top of the Profile section and in the header of the app.
To top up your account:
- Select a preset amount (10€, 20€, 30€, 50€)
- Or enter a custom amount in the "Other amount" field
- Click the "Top Up" button
You'll be redirected to a secure payment gateway via Viva Wallet to complete your transaction using among others:
- Credit/Debit Card (Visa, Mastercard, Maestro)
- Google Pay, Apple Pay
- PayPal, Viva Wallet, IRIS
All payments are processed through secure, encrypted connections. Lunchbox credits are non-refundable and must be used within the application.
4. Meal Packages
Click on the "Meal Packages" tab in the navigation menu.
Meal packages are prepaid subscriptions that offer:
📅 Time-based Packages
- Monthly Packages: Meals for a specific month
- Packages for a trimester: Meals for a trimester (e.g. Christmas - Easter)
- Annual Packages: Meals for the entire school year
💰 Benefits
- Discounts: Better prices than individual orders
- Sibling Discounts: Additional discounts for multiple children
- Convenience: Meals are pre-registered and you only need to take action if you wish to change any.
When you select the package with the time period you want, you can purchase it for 1 or more children and yourself, if you work in the school. All discounts are applied automatically.
To activate a package:
- Verify your choices
- Check the total cost
- Ensure you have sufficient balance
- If you have lunchbox credits, click "Complete Order".
- If you don't have lunchbox credits, or the lunchbox credits are not enough, click "Purchase Meal Package" to use your card.
After activating the package:
- Automatic Orders: The system automatically orders meals for each school day
- Changes: You can change meals before the deadline with another available meal of the day
- Automatic Orders: Packages automatically create orders for each school day
- Change Deadlines: You can change meals before the deadline shown
- Non-refundable: Packages cannot be refunded after activation
- School Holidays: Meals are not delivered during school holidays, bank holidays, and for any days the school is closed
- Savings: Better prices than individual orders
- Convenience: No need to order every day
- Consistency: Guaranteed meals for every school day
- Planning: Easy meal planning
- Discounts: Additional discounts for multiple children
Packages must be ordered before the start of the period they cover. Deadlines are shown on the packages page.
5. Daily Orders
Click on the "Order" tab in the navigation menu to access the ordering interface.
Use the date selector to choose the day you want to order for. You can:
- Navigate between weeks using the arrow buttons
- Select specific days that have available menus
- Orders must be placed before the deadline shown at the top
During the regular school year, depending on your school, you can order:
🍽️ Individual Meals
- Main Meals: Choose from available main dishes
- Salads: Select the salad of the day
- Desserts: Choose the dessert of the day
🥤 Snacks and Beverages
- Snacks: Choose from various canteen snacks
- Juices: Select from different juices and beverages
Before completing your order:
- Review all selected items
- Check the total price
- Ensure sufficient account balance
Click "Complete Order" to finalize your order. You'll see a confirmation screen and your account balance will be updated.
If you don't have enough balance in your account, the "Complete Order" button will be disabled. You'll need to:
- Navigate to the "My Account" section
- Top up your account with sufficient funds
- Return to complete your order
The system will show an error message indicating your current balance is insufficient to complete the order.
- Weekly View: Use the weekly orders view to see all your upcoming orders
- Order Changes: You can modify/cancel orders before the deadline
- Balance Alerts: Keep your balance above €10 to avoid ordering interruptions
Orders must be placed before the cutoff time. This is displayed at the top of the order page.
- Flexibility: Choose exactly what you want each day
- Customization: Adjust quantities and portion sizes
- Variety: Choose from a wide range of meals and snacks
- Economy: Order only what you need
5.1. Summer School Orders
Click on the "Order" tab in the navigation menu.
Use the date selector to choose the day you want to order for.
It typically includes three meal periods:
🥪 Breakfast
- Auto-selected for set day menu
- Includes 1 mixed juice & 1 bottle of water
🥤 Morning Snack
- Auto-selected for set day menu
- Offers energy snacks
🍽️ Lunch
- A choice between two meals can be made
- One option is always vegetarian
Complete your order exactly as you do with your daily orders.
For additional support, contact us at info@lunch-box.gr
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