Lunchbox Order App - User Instructions

1. Login/Register

1 Access the Order App

Navigate to your school's Lunchbox portal:

Your School's Portal URL:

Bookmark this URL for easy access to your school's ordering system.

2 Language Selection

Select your preferred language (Greek/English) using the language switcher in the top-right corner.

3 Choose Your Login Method

You can sign in using:

Email & Password: Enter your registered email and password
Google Account: Click "Sign in with Google" for quick access

⚠️ First Time Users

If you don't have an account, click on either Sign in with Google or Sign in with Email and follow the instructions.

2. Fill Account Details for Parent and Student(s)

1 Complete Your Profile

After logging in, you'll be redirected to the Profile section if your account details are incomplete.

Personal Information Required:

First Name: Your given name
Last Name: Your family name
Email: Your email address (auto-filled from registration)
Mobile: Your phone number

2 Add Student Information

Add at least one student before you can place orders for your children:

Student Details Required:

Student First Name
Student Last Name
Classroom: Select from dropdown
Allergies: Specify any food allergies

💡 Tip

You can add multiple students by clicking "Add Student" for each child.

Student information form with classroom dropdown

⚠️ Profile Validation

All fields must be completed before you can proceed to place orders. The system will automatically redirect you to complete your profile if any information is missing.

3. Your Lunchbox Wallet

1 What are Lunchbox credits?

Your Lunchbox wallet holds Lunchbox credits — an in-app balance you can use toward future orders.

Balance display showing Lunchbox credits in the header

2 Check your balance

Your current Lunchbox credits are shown in the app header when your balance is greater than €0. If your balance is zero, nothing is displayed there. You can also view your full wallet activity under Profile → Transaction history.

3 How you receive credits

Lunchbox credits are added to your wallet when:

You cancel an order within the allowed deadline
You change an order and the new total is lower than what you paid
A checkout or registration issue leaves a paid amount available as credits (you can retry from the basket)

4 How credits are used

When you check out your basket or pay for a meal package, any available Lunchbox credits are applied automatically toward the total. If credits cover the full amount, you can complete the order without card payment. Any remaining amount is paid securely via Viva Wallet (card, Google Pay, Apple Pay, PayPal, IRIS, and more).

💳 Cancellations — credits, not cash

When you cancel an order in time, you do not receive money back to your bank card. The value is returned as Lunchbox credits to your Lunchbox wallet, ready to use on your next order.

Lunchbox credits must be used through the application and cannot be exchanged for cash. After the cancellation deadline, credits cannot be returned for that order.

🔒 Payment security

Card payments are processed through secure, encrypted connections via Viva Wallet. Lunchbox credits are non-refundable to your bank account and must be used within the application.

4. Meal Packages

1 Navigate to Packages

Click on the "Meal Packages" tab in the navigation menu.

2 Understanding Meal Packages

Meal packages are prepaid subscriptions that offer:

📅 Time-based Packages

Monthly Packages: Meals for a specific month
Packages for a trimester: Meals for a trimester (e.g. Christmas - Easter)
Annual Packages: Meals for the entire school year

💰 Benefits

Discounts: Better prices than individual orders
Sibling Discounts: Additional discounts for multiple children
Convenience: Meals are pre-registered and you only need to take action if you wish to change any.

Meal packages page with available packages and prices

3 Select Package

When you select the package with the time period you want, you can purchase it for 1 or more children and yourself, if you work in the school. All discounts are applied automatically.

4 Payment and Activation

To activate a package:

Verify your choices and check the total cost
Any available Lunchbox credits in your wallet are applied automatically
If the total is €0 after credits, click "Complete Order"
If payment is still required, click "Purchase Meal Package" — you will be redirected to the secure Viva Wallet payment page (card, Google Pay, Apple Pay, PayPal, IRIS, and more)

5 Meal Package Management

After activating the package:

Automatic Orders: The system automatically orders meals for each school day
Changes: You can change meals before the deadline with another available meal of the day

⚠️ Important Meal Package Information

Automatic Orders: Packages automatically create orders for each school day
Change Deadlines: You can change meals before the deadline shown
Non-refundable: Packages cannot be refunded after activation
School Holidays: Meals are not delivered during school holidays, bank holidays, and for any days the school is closed

💡 Meal Package Benefits

Savings: Better prices than individual orders
Convenience: No need to order every day
Consistency: Guaranteed meals for every school day
Planning: Easy meal planning
Discounts: Additional discounts for multiple children

⏰ Meal Package Deadlines

Packages must be ordered before the start of the period they cover. Deadlines are shown on the packages page.

5. Daily Orders

1 Navigate to Orders

Click on the "Order" tab in the navigation menu to access the ordering interface.

Order page with date selector and menu options

2 Select Date

Use the date selector to choose the day you want to order for. You can:

Navigate between weeks using the arrow buttons
Select specific days that have available menus
Orders must be placed before the deadline shown at the top

3 Choose Individual Meals and Snacks

During the regular school year, depending on your school, you can order:

🍽️ Individual Meals

Main Meals: Choose from available main dishes
Salads: Select the salad of the day
Desserts: Choose the dessert of the day

🥤 Snacks and Beverages

Snacks: Choose from various canteen snacks
Juices: Select from different juices and beverages

Order page with individual meal and snack options

4 Add days to your basket

When you finish choosing meals and snacks for a day, tap "View basket" (or open the basket icon in the header). Your selections for that day are saved in the basket — you do not pay or finalize the order yet.

Repeat for other days: pick a date, choose items, and send each day to the basket. You can order for multiple days and pay for all of them together in one checkout.

5 Open the basket

Tap the basket icon in the header (it shows how many days are waiting). In the basket drawer you can:

Review every day and line item
Edit a day — jump back to that date to change meals or snacks
Remove individual items or entire days
Empty basket — clear all pending days

Basket summary showing selected days, totals, and checkout button

6 Review totals and checkout

Before paying, check the basket summary:

Total — combined cost of all days in the basket
Lunchbox credits — applied automatically if you have wallet balance
New Total — amount to pay after credits (may be €0)

If you are changing existing orders, the basket also shows credits returned to your wallet from the previous order value.

7 Complete checkout

Tap "Payment" if you owe money, or "Complete order" if the total is €0 (e.g. fully covered by credits or package exchanges).

If payment is required, you are redirected to the secure Viva Wallet page. After a successful payment, your orders are registered automatically.
If no payment is needed, orders are registered immediately.

You will see a confirmation when all days have been registered. Find your orders on the corresponding dates in the Order tab.

🔄 Changing or cancelling placed orders

You can modify or cancel a placed order before the deadline shown on the order page. If you cancel in time, the value is returned as Lunchbox credits to your wallet — not as a refund to your bank card. Use those credits on your next basket checkout.

To change an order, use "Change my Order" on that day, adjust your choices, and send the updated day to the basket again.

💡 Pro Tips

Multi-day checkout: Stage several days in the basket and pay once — fewer payment steps
Weekly view: Use the weekly orders view to see all your upcoming orders
Order changes: You can modify or cancel orders before the deadline — credits go back to your wallet
Wallet activity: Check Profile → Transaction history to see credits from cancellations and past payments

⏰ Important Timing Information

Orders must be placed before the cutoff time. This is displayed at the top of the order page.

🎯 Benefits of Individual Orders

Flexibility: Choose exactly what you want each day
Customization: Adjust quantities and portion sizes
Variety: Choose from a wide range of meals and snacks
Economy: Order only what you need

5.1. Summer School Orders

1 Navigate to Orders

Click on the "Order" tab in the navigation menu.

2 Select Date

Use the date selector to choose the day you want to order for.

3 Choose your Set Menu for the day (Summer School)

It typically includes three meal periods:

🥪 Breakfast

Auto-selected for set day menu
Includes 1 mixed juice & 1 bottle of water

🥤 Morning Snack

Auto-selected for set day menu
Offers energy snacks

🍽️ Lunch

A choice between two meals can be made
One option is always vegetarian

ℹ️ Next Steps

Add the day to your basket, then open the basket and complete checkout — the same flow as for regular daily orders.

For additional support, contact us at info@lunch-box.gr